Refund Policy

1. Subscription Pricing

RoomUnicorn offers a simple, transparent pricing model:

• Monthly Plan: $20/month
• Free Trial: 14 days with full access to all features
• No Hidden Fees: No setup fees, per-lease fees, or surprise charges
• Unlimited: Manage up to 20 properties with unlimited units and tenants

2. Free Trial

All new users receive a 14-day free trial with the following terms:

• Full access to all features during the trial period
• No credit card required to start the trial
• You can cancel anytime during the trial with no charges
• After the trial ends, your subscription automatically begins unless you cancel
• You will be notified 3 days before your trial ends

3. Billing and Renewal

After your free trial ends:

• Your subscription automatically renews monthly on the same day each month
• You will be charged $20/month via Stripe
• Billing occurs at the start of each billing cycle
• You will receive a receipt via email for each payment
• All charges are processed in USD

4. Cancellation Policy

You can cancel your subscription at any time:

• How to Cancel: Go to Account Settings → Billing → Cancel Subscription
• Immediate Effect: Cancellations take effect at the end of your current billing period
• Access: You'll continue to have full access until the end of the paid period
• No Penalties: No cancellation fees or early termination charges
• Reactivation: You can reactivate your subscription at any time

5. Refund Policy

Our refund policy is designed to be fair and transparent:

Free Trial Period

• No refunds needed - you're not charged during the 14-day trial
• Cancel anytime during the trial with no charges

After Trial Ends

• No refunds for partial months: Subscriptions are billed monthly and are non-refundable
• Pro-rated refunds: Not available. You maintain access through the end of your billing period
• Billing errors: If you believe you were charged in error, contact us within 7 days for review

Special Circumstances

Refunds may be considered on a case-by-case basis for:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Service outages lasting more than 24 consecutive hours

To request a refund under special circumstances, contact us at support@roomunicorn.com within 7 days of the charge.

6. Failed Payments

If a payment fails:

• You will be notified via email immediately
• Stripe will automatically retry the payment 3 times over 7 days
• If all retries fail, your subscription will be cancelled
• You will lose access to your account after a 7-day grace period
• You can update your payment method and reactivate at any time

7. Account Deletion

If you delete your account:

• Your subscription will be cancelled immediately
• All your data will be permanently deleted within 30 days
• No refunds will be issued for the remaining subscription period
• You can export your data before deletion from Account Settings

8. Price Changes

We may change our pricing in the future. If we do:

• Existing subscribers will receive 30 days' advance notice
• New prices will apply at your next billing cycle after the notice period
• You can cancel before the price change takes effect with no penalty
• Price increases will never be applied retroactively

9. Payment Processing

All payments are processed through Stripe:

• RoomUnicorn never stores your credit card information
• Stripe is PCI-DSS compliant and handles all payment data securely
• You can update your payment method anytime in Account Settings
• Stripe's terms and conditions apply to all transactions

10. Contact Us

Questions about billing, refunds, or your subscription?